CRTC publishes Rogers' Response


I have been in IT “war room” type situations a number of times, working to get service to a production system restored. It was with professional interest that I followed the Rogers outage on July 8th, 2022.

For anyone looking for more information than what was covered in the media, Rogers’ response to the CRTC’s questions about the incident was published and can be downloaded from the CRTC (the .DOCX link on the July 22, 2022 post).

Rogers response has been redacted, and is light on specifics (eg: no information about their network). However, there were some interesting details, such as how Rogers issues alternate mobile SIMs from competing mobile carriers to some its technical teams to maintain contact in the event of an outage like this one.

Photo: Diefenbunker Situation Room, CC BY-SA 3.0, by Wikipedia User Z22